Disappointing Experience with Unhelpful Staff

We spent three nights in the queen room with ocean view. Unfortunately, the breakfast service was poor. the staff refused to prepare a simple lunch box for an early trip. Additionally, charges for items that should have been complimentary were unexpected. I wouldn’t recommend this place.

great location but could use better service

The space in my junior suite was impressive, featuring a nice balcony where I enjoyed quiet mornings. The hotel design perfectly blended minimalism with sophistication. I appreciated the partial sea view upgrade, making my stay even more enjoyable, especially at sunset. The pool area was also a relaxing spot, with beautiful sea views.

The room service experience fell short due to event-related restrictions on options.

I loved my stay in the King Room with Terrace View. the balcony was perfect for enjoying coffee while taking in the sea breeze, and the American breakfast each morning was delicious. The outdoor swimming pool was a great way to unwind after a day of exploring. The spa made for a truly relaxing experience. The only hiccup was the management taking a bit longer to address a small billing issue, but it didn’t overshadow my great time here! 😊

Staying at this place was fantastic for my family! The private beach club was a highlight, offering perfect seclusion and beautiful views. We all enjoyed the spacious queen room with an ocean view, making it a cozy retreat after our adventures.

My kids wished for more activities tailored to younger guests.

Had an awesome time with friends! The private beach club was perfect for hanging out. We also checked out some nearby sites, which were perfect for both gatherings and relaxing. Just a heads up, make sure to ask about the breakfast options ahead of time if you have early plans.

One thing that was a letdown was the breakfast situation. We couldn't get a quick snack for an early trip since the staff didn't have lunch boxes, and it was frustrating.

can just recommend for a brief weekend stay

Comfortable room, beautiful breakfast. the staff was very helpful and friendly, and I loved the outdoor swimming pool with the easy access to a private beach area.

Nothing to complain about.

serene, serene, serene

I loved staying in my Junior Suite with Partial Ocean View, where the scenic views of the ocean took my breath away! The balcony was perfect for sipping coffee while soaking in the sunrise—what a way to start the day! Plus, the beach access made it easy to lounge at the shore and jump into the crystal-clear water whenever I wanted.

totally recommend ❤️🌊

This stay was incredible. I enjoyed a Junior Suite with a spacious balcony and ocean views. The location was perfect, right by the beach and 5th Avenue. Breakfast was delicious with eggs and pastries. I loved the outdoor pool and gym. 🌊

The hotel offered a stunning view and a spacious, well-furnished room, with attentive staff making the experience enjoyable. However, a couple of mishaps occurred. our plunge pool was not initially clean, and housekeeping missed a few items. Overall, a lovely stay with great hospitality.

the stay at thompson was fantastic. the junior suite with partial ocean view was beautiful and comfortable. we loved the location, right next to 5th avenue, making everything easily accessible. the breakfast was great, and the staff were incredibly helpful, especially when they recommended a private guide for our chichen itza trip, which turned out to be amazing. we also enjoyed the outdoor pool and fitness center.

do recommend.

But honestly, if I had a peso for every time I tripped over my own suitcase, I'd be rich. And the snacks? More like 'Where’s Waldo' than 'room service. '

Great location and friendly staff, but the internet was unreliable during my stay.

It was just an optimal selection for a short layover in Playa del Carmen with good value for money. The service staff were friendly and accommodating, especially when I asked for extra towels and they delivered them quickly. Just be mindful of the limited beach access and grab your lounge chairs early.